The Blog
Field notes on culture, trust and the work of leading.
Long-form writing from the Trust Elevated team, with short video clips when a moment is easier to watch than to read.
Featured · Retention
7 min read · 2026-06-18
The three numbers that actually predict retention
Engagement scores are a lagging indicator. Here are the three leading metrics that predicted attrition twelve months out across our client base — and how to measure them without a new survey.
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The library.
5 min read · 2026-06-04
What a good 1:1 actually looks like (with video)
We watched a hundred 1:1s with our clients. The best ones shared three structural habits — and none of them were 'status update'.
6 min read · 2026-05-20
Why we stopped using engagement scores
Engagement scores measure how people feel today. Trust scores measure whether they'll stay. Here's why we moved our whole practice over.
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